FAQS

General Information

what is keratin and what does it do to my hair?

Keratin is the main and most important protein making up our hair and nails. It is a naturally occurring substance that helps your hair grow, protects it from external damage, and helps give it it' strength and flexibility.

how will mai hair brazilian keratin treatment help me?

Our unique formulation dramatically improves elasticity, preventing any future breakage while adding intense hydration that restores, and softens your hair.

what results will i see after using mai hair products?

MAI HAIR's salon-quality products help protect and maintain your hair, while leaving it silky, straight, and frizz-free. Our hair-care solutions straighten, nurture, and balance your hair with long-lasting results that you can truly notice!

what makes mai hair better than other brands?

We believe you deserve the hair you want without the cost of the salon or of your hair’s health. Our products have helped thousands of women achieve the hair they desire with superior keratin treatments and aftercare products at affordable prices.

Shipping & handling

When will you ship my order?

Depending on product availability, we will ship your order as soon as we can after it is places.

How are your shipping rates calcuated?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Can you ship internationally?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Where can I find my tracking information?

You will be receiving your tracking information as soon as the order has been shipped.

I have not received my package. what can I do?

Please review your tracking information first.

Sometimes, carries will show "delivered" when the package arrives at the local facility. Please wait up to 72 hours for the package to be delivered.

In some cases, your package may be delivered to your neighbors. Please check with your neighbors before contacting us.

Returns & Exchanges

Can i return the products I purchased?

You may return most new, unopened items within 30 days of delivery for a full refund.

Who will pay for the return shipping?

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

When will i receive my refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

how can i start a return?

If you need to return an item, you can do so by accessing your account on the website. Otherwise, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Do you offer product exchanges?

We do not offer product exchanges at this time.

Ask a Question

If you have any questions, concerns, or suggestions, please reach out to us by filling your information below. We will get back to you as soon as we can!

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